Shipping policy

Shipping Policy

This policy outlines our shipping process, including estimated delivery times and costs.

Order Processing

We typically process orders within 2 business days after they are placed. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Costs

We offer a variety of shipping methods to meet your needs and budget. These options, along with estimated delivery times and costs, will be displayed at checkout.

Free Shipping
Standard Shipping
International Shipping

We currently ship to UK and USA. International shipping costs and estimated delivery times will be displayed at checkout. Please note that you may be responsible for any customs or import duties charged by your country.

Tracking Your Order

You will receive a shipping confirmation email with tracking information once your order ships. You can track your package's progress on the carrier's website.

Order Changes & Cancellations

We strive to fulfill orders quickly, so once an order is placed, it may not be possible to make changes or cancel it. However, please contact us immediately at ‪+447458148335  or myfamilyhaven@yahoo.com  if you need to make any changes.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us at +447458148335 or myfamilyhaven@yahoo.com within 3 days of your expected delivery date. We will work with the carrier to locate your package or issue a refund/replacement.

Please Note ...

Shipping times are estimates and may vary depending on your location and other factors.
We are not responsible for delays caused by customs or other unforeseen circumstances.
This policy is subject to change without notice.
We recommend reviewing our full shipping policy for the most up-to-date information. 

By placing an order, you agree to our shipping policy.

Contact Us

If you have any questions about our shipping policy, please contact us at:

Email: hinacollection69@gmail.com
Phone: + 447458148335